diff --git a/src/TextForEvent.js b/src/TextForEvent.js
index 9521ac3a6a..de12cec502 100644
--- a/src/TextForEvent.js
+++ b/src/TextForEvent.js
@@ -145,13 +145,15 @@ function textForCallHangupEvent(event) {
     const eventContent = event.getContent();
     let reason = "";
     if(!MatrixClientPeg.get().supportsVoip()) {
-      reason = _t('(not supported by this browser)');
+        reason = _t('(not supported by this browser)');
     } else if(eventContent.reason) {
-      if (eventContent.reason === "ice_failed") {
-        reason = _t('(call failed to connect)');
-      } else {
-        reason = _t('(unknown failure: %(reason)s)', {reason: eventContent.reason});
-      }
+        if (eventContent.reason === "ice_failed") {
+            reason = _t('(could not connect media)');
+        } else if (eventContent.reason === "invite_timeout") {
+            reason = _t('(no answer)');
+        } else {
+            reason = _t('(unknown failure: %(reason)s)', {reason: eventContent.reason});
+        }
     }
     return _t('%(senderName)s ended the call.', {senderName}) + ' ' + reason;
 }
diff --git a/src/i18n/strings/en_EN.json b/src/i18n/strings/en_EN.json
index 93c5f2cf94..97e51c9613 100644
--- a/src/i18n/strings/en_EN.json
+++ b/src/i18n/strings/en_EN.json
@@ -637,7 +637,8 @@
   "VoIP conference finished.": "VoIP conference finished.",
   "VoIP conference started.": "VoIP conference started.",
   "VoIP is unsupported": "VoIP is unsupported",
-  "(call failed to connect)": "(call failed to connect)",
+  "(could not connect media)": "(could not connect media)",
+  "(no answer)": "(no answer)",
   "(unknown failure: %(reason)s)": "(unknown failure: %(reason)s)",
   "(warning: cannot be disabled again!)": "(warning: cannot be disabled again!)",
   "Warning!": "Warning!",
diff --git a/src/i18n/strings/en_US.json b/src/i18n/strings/en_US.json
index 9038253a9b..580cb4d605 100644
--- a/src/i18n/strings/en_US.json
+++ b/src/i18n/strings/en_US.json
@@ -576,7 +576,8 @@
     "VoIP conference finished.": "VoIP conference finished.",
     "VoIP conference started.": "VoIP conference started.",
     "VoIP is unsupported": "VoIP is unsupported",
-    "(call failed to connect)": "(call failed to connect)",
+    "(could not connect media)": "(could not connect media)",
+    "(no answer)": "(no answer)",
     "(unknown failure: %(reason)s)": "(unknown failure: %(reason)s)",
     "(warning: cannot be disabled again!)": "(warning: cannot be disabled again!)",
     "Warning!": "Warning!",